Certified Volunteer Ombudsman Position Description:
The mission of the Long-Term Care Ombudsman Program is to advocate for the health, safety, and rights of the residents of Kansas long-term care facilities.
Each Certified Volunteer Ombudsman has legislative authority to enter a facility, see all residents and staff members and speak with them in private, without witnesses in order to fulfill the program's mission.
Certified Volunteer Ombudsmen act as a "moral guide" to encourage respect for the principles and laws which the facilities must abide by. They are fact-finders and mediators at the facilities. In addition, Volunteer Ombudsmen help the residents to help themselves and negotiate with facilities to resolve problems satisfactorily.
The work of a Certified Volunteer Ombudsman is challenging, sometimes frustrating, but always worthwhile.
As a Certified Volunteer Ombudsman you will:
Spend a minimum of approximately 1 hour each week at an assigned long-term care facility
Ensure that the legal rights of facility residents are being honored
Visit with residents, and identify concerns
Encourage self advocacy and interaction among residents and between residents, staff and the community
Receive, investigate and resolve concerns made by or on behalf of residents of long-term care facilities
Address concerns with facility staff members
Identify those concerns which should be immediately referred to your supervising Regional Ombudsman
Promote respect and rapport between residents, facility staff and the Ombudsman Program
Report all apparent cases of abuse as required by law
Maintain confidentiality
Submit monthly reports
Copyright 2008 Office of the Kansas Long-Term Care Ombudsman. All Rights Reserved.
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